Program Title

First Responder
WC PR10 The First Responder Predicament


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How might we better

Can we provide field staff attending an incident real information (drawings, plans, safety information etc) that will aid them in making decisions whilst also giving the command centre a view of what’s happening on the ground live in real time?

Problem Story

The infrastructure and operations of the Water Corp cover thousands of different sites built over the last 100+ years each with their almost unique set of dangers.

This can cause a lot of anxiety because we’re not 100% confident about what hazards might be present when staff turn up and frustration because we’ve visited some of these places thousands of times.

But still people are largely unaware of where to take extra care or when to complete a manual risk assessment which can lead to incidents.

Scale / Impact


Safety is a core priority.

Scale of different worksites.

Data rich but manual systems

Data Description & Source

  • Asset data
  • Customer data
  • Emergency management plans
  • heritage directories
  • DYBD

4 key outcomes / constraints / statements

  1. Thousands of kms of pipe network
  2. All built by different people over a long history
  3. Can’t effectively interact with the asset and work order systems on the road.

Mentors & Contacts

Andrew Appleby,
David Rey Argote,
Rick Brooks,
Scott Musgrove,